Medical Appointment Scheduling Services
FQHCs provide healthcare for some of the most vulnerable and underserved portions of the population, and are often stretched thin. As a result, many non-urgent appointments that are of great benefit to the patient are easily forgotten. Medical Appointment Scheduling Services (M.A.S.S.) is a customer service team within Circulus Health Solutions focused on setting appointments on behalf of FQHCs for wellness exams, preventive visits, Gap in Care Analysis (GICA) Visits, telehealth appointments, and more, as well as rescheduling.
Improve Outcomes
Preventive care is one of the most effective tools FQHCs have in improving the health of their communities. Many studies have shown that preventive care can increase the quality and length of a person’s life, reduce the incidence of chronic disease and disability, and mitigate health care expenditures. M.A.S.S. identifies and reaches out to eligible patients to schedule preventive visits, as well as telehealth and reschedules, to make sure that patients are receiving proactive care and no one falls through the cracks.
Meet Government
Expectations
Most FQHCs are expected to provide preventive services in order to meet grant requirements and meet the basic healthcare needs of their community. M.A.S.S. can help FQHCs effectively and efficiently schedule preventive visits and ensure that organizational targets for preventive care are being met.
Enhance Your Revenue Stream
Increasing preventive visits, preventing no-shows, and effectively managing reschedules can dramatically increase revenue for FQHCs, but many simply don’t have the manpower or technical infrastructure to efficiently manage these processes. M.A.S.S. can be configured to target the visit types most relevant to your organization and engage with eligible patients to manage the scheduling process end to end. Common appointment types that our team initiates include federal and state-based wellness visits (i.e. Medicare Annual Wellness Visits, EPSDT well child visits), Gap-in-Care follow up visits, and telehealth visits.
Integrate With Existing Workflows
The M.A.S.S. team offers scheduling that is customized to existing workflows and parameters of the FQHC, and in most situations, can connect directly with your EHR to place appointments on the clinic schedules. Our team also creates a path to assist with rescheduling of appointments based on changes in patient or provider availability.
Medical Appointment Scheduling Services helps your patients live happier, healthier lives, and ensures that your organization meets government expectations while strengthening its revenue stream.
